Service Policy

 Online Bookings

  • Appointments may be booked on-line at least 6 hours in advance.
  • MultIple treatments can be booked for any day Monday to Saturday within a 3 months period.
  • Appointments can be changed online up to 24 hours before an appointment, from the customer area.
  • As a courtesy, 360 Clinic sends clients a confirmatory e-mail when a client books a new appointment.
  • Complimentary appointment reminders are also sent to remind a client about his/her appointment:

 

Complimentary E-mail and SMS reminders

 

  • This is a complimentary service and should not be relied upon as your only means of remembering an appointment. It is the client’s responsibility to remember appointment dates and times to avoid late arrivals and missed appointments.

 

Client Arrival Time

 

  • 360 Clinic requests all clients to arrive 15 minutesprior to an appointment to allow time to complete any necessary paperwork and orientate themselves at our facility. This allows us to remain on schedule for all our clients.

 

Client Treatment Time

 

  • The appointment time advertised represents the duration of time the client will spend in the treatment room and includes client preparation and consultation time, time for the client to undress, and for client to get ready after the treatment. It does NOT correlate to the duration of the actual treatment procedure time or time on the machine. The treatment time / machine time, is in accordance with our set treatment protocols. 

 

Lateness Policy

 

  • 360 Clinic firmly believes in the value of our client’s time and will make a conscious effort to avoid long waiting periods.
  • As much as we would like, 360 Clinic cannot guarantee service for late arrivals. If a client arrives late their treatment may either need to be shortened or rescheduled to allow us to remain on schedule for our other clients. In such cases the client may be charged for the treatment, at the discretion of management.
  • No-shows and last minute cancellations enormously disadvantage our business, which in turn may affect our affordability. It is also unfair to other clients who cannot book those time slots with us.
  • 360 Clinic kindly request all clients to provide at least 24 hour notice if they need to reschedule or cancel a treatment to provide 360 Clinic with sufficient time to fill the time slot.
  • If a client cancels an appointment with less than 24 hour notice, he /she may be charged for the treatment and / or requested to pay in advance for future appointments, at the discretion of management.
  • 360 Clinic will endeavour to contact clients as soon as possible if a therapist is unable to perform their appointment, due to illness or unforeseen circumstances. In this case, 360 Clinic may ask the client to see another available therapist or reschedule their appointment time.

 

Client Cancellation Policy / Rescheduling Appointments

 

  • No-shows and last minute cancellations enormously disadvantage our business, which in turn may affect our affordability. It is also unfair to other clients who cannot book those time slots with us.
  • 360 Clinic kindly request all clients to provide at least 24 hour notice if they need to reschedule or cancel a treatment to provide 360 Clinic with sufficient time to fill the time slot.
  • If a client cancels an appointment with less than 24 hour notice, he /she may be charged for the treatment and / or requested to pay in advance for future appointments, at the discretion of management.
  • 360 Clinic will endeavour to contact clients as soon as possible if a therapist is unable to perform their appointment, due to illness or unforeseen circumstances. In this case, 360 Clinic may ask the client to see another available therapist or reschedule their appointment time.

 

No show / missed appointments Policy

 

  • Clients who fail to show up for appointments, without contacting 360 Clinic, will be charged in full for the missed treatment and / or requested to pay for future appointments in advance, at the discretion of management.

 

Walk-Ins

 

  • 360 Clinic welcomes walk-in clients, however if it is not convenient with our schedule, clients may have a waiting period or be required to schedule an appointment at the next available time slot. If a client needs a certain time slot we recommend booking in advance for an appointment.

 

Initial Consultation & Skin Patch Test Policy

 

  • It is 360 Clinic’s policy for all new clients to have an initial free consultation and skin patch test 24 to 48 hours prior to treatment to ensure safe and effective treatments.
  • Requests by client’s to have their first treatment performed on the same day as the initial consultation and skin patch test, are subject to management discretion.
  • Clients will be required to provide full details of their medical history and general lifestyle, including any medications they are taking, to their therapist, to confirm that there are no contra-indications to treatment and to enable the therapist to design the best possible individual treatment plan. All information that clients provide will be kept in strict confidence, as per 360 Clinic’s privacy policy.
  • Clients are required to inform 360 Clinic about any changes in their medical status or medications they are taking.
  • All clients will be required to sign a consent form, before starting a treatment course.  In certain circumstances 360 Clinic may request clients to obtain permission from their own Doctor, before commencing treatments.

 

Clients Medical History & Consent

 

  • Clients will be required to provide full details of their medical history and general lifestyle, including any medications they are taking, to their therapist, to confirm that there are no contra-indications to and to enable the therapist to design the best possible individual treatment plan. All information that clients provide will be kept in strict confidence, as per 360 Clinic’s privacy policy.
  • Clients are required to inform 360 Clinic about any changes in their medical status or medications they are taking.
  • All clients will be required to sign a consent form, before starting a treatment course.  In certain circumstances 360 Clinic may request clients to obtain permission from their own Doctor, before commencing treatments.

 

Clients under the age of 18 years old

 

  • All clients under the age of 18 are required to have a parent or guardian present during the initial consultation and to sign the consent form.

 

Protective Eye Equipment

 

  • Clients are required to wear protective eye equipment (goggles / glasses) during treatments, as determined by practical requirements and Workplace Health and Safety Standards. Should a client have a visitor accompanying him/ her, we request that the visitor remain in the reception area during the treatment.

 

Children Policy

 

  • Due to the nature of our work and the use of Intense Pulse Light Technology, client’s children may not be present in the treatment room during a treatment.

 

Pet Policy

 

  • Due to the nature of our medical procedures and the sterility of the clinic, client’s pets may not be brought inside the clinic. 

 

Pricing

 

  • All Prices are Subject to Change.

 

Payment options

360 Clinic accepts the following payment options:

 

  • Cash
  • Visa and mastercard (No Dinner’s club and American express)
  • Electronic Fund Transfer (EFT) made the day before your treatment: please print proof of payment and bring it on the day of your treatment;
  • 360 Clinic gift vouchers (with valid expiry date)
  • 360 Clinic is unable to accept cheques or provide credit.

 

Parking

 

  • Client parking is available in the parking area opposite 360 Clinic.

 

Mobile Phones

 

  • In the treatment rooms, we request that clients kindly turn off mobile phones or switch them to vibrate.

 

Smoking

 

  • The 360 Clinic is a smoke-free environment and promotes itself as such.

 

Client’s Belongings

 

  • We regret that 360 Clinic cannot be held responsible for loss or damage to client’s personal articles including clothing or accessories.

 

Client’s feedback and suggestions

 

  • At 360 Clinic we are always appreciative of client’s feedback and suggestions. After an appointment, every client will receive a standard e-mail requesting their rating of / feedback on the service received at 360 Clinic. We thank you for taking a minute to complete the star rating. It is our goal to exceed client’s expectations.

 

Client’s complaints

 

  • At 360 Clinic we are committed to providing a high quality service to all our clients.  When something goes wrong, we would like our clients to tell us about it. This will help us to rectify any problems immediately and improve our standards. Clients may either speak to their therapist or our management directly or e-mail us on info@360clinic.co.za.

 

Professionalism

 

  • 360 Clinic is a professional medical establishment.Our trained therapists are here solely to provide a professional treatment. If a therapist ever feels that a client is behaving inappropriately, they are authorised to stop the treatment immediately and notify management.

 

Return / Refund Policy For Services And Packages

 

  • It is the policy of 360 Clinic that there are no refunds regarding services, including packages and vouchers purchased.

 

In cases where:

  • a service cannot be performed for valid medical reasons, or
  • an adverse reaction occurs to a service, the remaining treatments in a package purchased may be refunded or exchanged, at the discretion of management. However, if the adverse reaction occurs as a result of the client not following the guidelines recommended by the staff, for proper results of the service, then a refund will not be issued.
  • If a visible adverse reaction to a service occurs, the client must contact 360 Clinic within 48 hours. This is mandatory in the process of requesting a refund. In the event that a service package is purchased and the client is unhappy with the treatment results or wants a different service, an exchange for the value of the remaining package can be applied to other services, at the discretion of management.

 

Return / Refund Policy For Products

 

Unopened products

 

  • Clients will receive a full refund for any un-opened products returned within 7 days of purchase, in original new condition, with receipt present.

 

All opened products

 

  • There are no refunds or credits given towards any opened products.

 

Faulty products

 

  • Clients should return a faulty product to 360 Clinic, with receipt present, and demonstrate the fault to management. Clients will receive a product exchange or refund, at the discretion of management.